Privacy Policy

Privacy Notice

This Privacy Notice describes how our site collects and processes your personal information through the websites and applications that reference this Privacy Notice.

This Privacy Policy applies to all platforms, websites, and departments of our site including Operators. By using our Services, you are consenting to the collection, storage, processing and transfer of your personal information as described in this Privacy Policy.

1. What Personal Information does our site collect and process?

What personal information does our site collect and process?

1. email address;

2. name;

3. gender;

4. date of birth;

5. home address;

6. phone number;

7. nationality;

8. country code

9. information that help us identify your identity

Automatically collected information:

1. the Internet protocol (IP) address used to connect your computer to the Internet;

2. login, e-mail address, password and location of your device or computer;

3. our services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, and your settings preferences);

4. version and time zone settings;

5. Transactional information and transaction history;

Information from other sources: we may receive information about you from other sources such as credit history information from credit bureaus.

2. Can Children Use Services Provided by Our Site?

Our site does not allow anyone under the age of 18 to use our services.

3. Why does our site process my personal information?

1. Transaction services. We use your personal information to process your orders, and to communicate with you about orders and services.

2. Communicate with you. We use your personal information to communicate with you in relation to our site’s services.

3. We collect and process identity information and sensitive personal data to comply with our Know Your Customer (“KYC”) obligations under applicable laws and regulations, and Anti-Money Laundering laws and regulations.

4. Provide, troubleshoot, and improve our Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of our site’s services.

5. Fraud prevention and credit risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our users. We may also use scoring methods to assess and manage credit risks.

6. Improve our services. We process personal information to improve our services and for you to have a better user experience.

7. Recommendations and personalisation. We use your personal information to recommend features and services that might be of interest to you, identify your preferences, and personalise your experience with our services.

4. What About Cookies and Other Identifiers?

We use cookies and similar tools to enhance your user experience, provide our services, and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are in, the cookie banner on your browser will tell you how to accept or refuse cookies.

We use Cookies and similar tools to provide services, such as:

1. Identify user when you are logging in and using our services

2. Provide personalized function and services

3. Advertisement

4. Prevent fraud activities

5. Improve security

6. Know your preferences

7. We use Cookie to know how users use our services in order to improve our services

5. Does Our Site Share My Personal Information?

Information about our users is an important part of our business and we are not in the business of selling our users" personal information to others. Our site shares users" personal information only as described below and with the subsidiaries or affiliates of our site that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analysing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers only have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws.

Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). Also, in the unlikely event our site or substantially all its assets are acquired, user information will be one of the transferred assets.

Protection of our site and others: We release account and other personal information when we believe release is appropriate to comply with the law or with our regulatory obligations; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of our site, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

6. How Secure is My Information?

We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. Our security procedures mean that we may ask you to verify your identity to protect you against unauthorised access to your account password. We recommend using a unique password for your account that is not utilized for other online accounts and to sign off when you finish using a shared computer.

7. What About Advertising?

In order for us to provide you the best user experience, we may share your personal information with our marketing partners for the purposes of targeting, modelling, and/or analytics as well as marketing and advertising. You may opt-out of sharing personal information with our marketing partners, unless we have a legitimate interest to do so.

8. What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, and transaction history by reaching out to our support team.

9. What Rights Do I Have?

If you have any questions or objection as to how we collect and process your personal information, please contact our customer support.

When you consent to us processing your personal information for a specified purpose, you may withdraw your consent at any time.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances, by contacting our customer support.

1. Right to access: you have the right to obtain confirmation that your data are processed and to obtain a copy of it as well as certain information related to

its processing.

2. Right to rectify: you can request the rectification of your data which are

inaccurate, and add to it. You can also change your personal information in

your account at any time.

3. Right to delete: you can, in some cases, have your data deleted.

4. Right to object: you can object, for reasons relating to your situation, to the

processing of your data. For instance, you have the right to object to commercial prospection.

5. Right to limit the processing: in certain circumstances, you have the right to limit the processing of your Data.

6. Right to portability: in some cases, you can ask to receive your data which

you have provided to us in a structured, commonly used and

machine-readable format, or, when this is possible, that we communicate your data on your behalf directly to another data controller.

7. Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter.

8. Right to define the instructions relating to the use of your personal data post mortem: you have the right to define instructions relating to the

retention, deletion and communication of your Data after your death.

9. Right to lodge complaint to the relevant data protection authority.

10. How Long Does Our Site Keep My Personal Information?

We keep your personal information to enable your continued use of our site’s services for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, and as may be required by law such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or as otherwise communicated to you.

11. Conditions of Use, Notices and Revisions

If you choose to use our services, your use and any dispute over privacy is subject to this Privacy Notice and our Terms of Use. If you have any concerns about privacy at our site, please contact us with a thorough description, and we will try to resolve it. You also have the right to contact your local Data Protection Authority.

Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. If you do not agree with the revised content, you shall stop accessing our site immediately. When an updated version of the Privacy Policy is released, your continued access to our site means that you agree to the updated content and agree to abide by the updated Privacy Notice. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.