Privacy Policy

Privacy Statement

This Privacy Statement describes how this platform collects and processes your personal information through the websites, applications, and H5 versions that reference this Privacy Statement. The "Operator" refers to all parties responsible for operating this platform, including but not limited to the legal entities, non-legal organizations, and teams providing and being responsible for the services. This Privacy Statement applies to all websites and departments under this platform. By using this platform, you agree to the collection, storage, processing, and transfer of your personal information as described in this Privacy Statement.

1. What personal information does the platform collect from users?

The platform collects personal information to provide products and services and continuously improve them.

Below are the types of personal information we collect:

• Information you provide to us:
  We receive and store any information you provide that is related to this platform. You can choose not to provide certain information, but this may result in limited access to some services. Examples of information you may provide include:

  • Email
  • Name
  • Gender
  • Date of birth
  • Address
  • Phone number
  • Nationality
  • Country code
  • Other information that helps identify you

• Information collected automatically:
  We automatically collect and store certain types of information about your use of the platform's services, including interactions with content and services provided through the platform. Examples of such information include:

  • IP address of the computer connected to the internet
  • Login information, email address, password, and device location
  • Service metrics (such as technical errors, interactions with service features and content, and personal settings preferences)
  • Device version and time zone settings
  • Transaction history

• Information from other sources:
  We may collect information about you from other sources (such as credit histories from credit bureaus). We use this information to prevent and detect fraud.

2. Can children use the platform's services?

This platform does not allow individuals under the age of 18 to use its services.

3. What is the purpose of processing personal information on the platform?

We process your personal information to operate, provide, and improve the services we offer to users. These purposes include:

• Transaction services: We use your personal information to accept and process orders, handle payments, and communicate with you regarding orders and services.
• Providing and improving platform services: We use your personal information to provide features, analyze performance, fix errors, and improve the availability and effectiveness of services.
• Recommendations and personalization: We use personal information to recommend features and services that may interest you, identify your preferences, and provide personalized experiences for the platform’s services.
• Compliance with legal obligations: In some cases, we are required to collect and use your personal information in accordance with legal requirements (for example, collecting bank account information for identity verification).
• Communication with you: We use your personal information to communicate with you regarding platform services.
• Fraud prevention and credit risk management: We process personal information to prevent and detect fraud and to protect the safety of users, services, and others. We may also use scoring methods to evaluate and manage credit risks.
• Purposes requiring your consent: When processing personal information for specific purposes, we may request your consent. You may withdraw this consent at any time, and we will stop processing your data for that purpose.

4. What are cookies and other identifiers used for?

We use cookies and similar tools to optimize user experience, provide services, and understand how customers use our services so that we can make targeted improvements. We use cookies to ensure that our systems can recognize your browser or device and provide services to you.

We use operational cookies and similar tools (referred to collectively as "cookies") for:

• Identifying you when logging in and using services.
• Providing customized features and services.
• Displaying features and services that may interest you, including ads within services.
• Preventing fraudulent activities.
• Enhancing security.
• Tracking your preferences (such as language and currency).

You can adjust your browser settings to manage cookies, block or delete them, but this may affect the functionality of some platform features.

5. Does the platform share my personal information?

We do not sell user personal information. However, the platform may share your personal information with subsidiaries or affiliates, which must comply with this Privacy Statement or follow data protection practices that are at least as protective as those described here.

• Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples of such functions include analyzing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risks. These third-party service providers may have access to personal information necessary to perform their functions, but they are not allowed to use it for other purposes.
• Business transfers: As our business evolves, we may buy or sell businesses or services. In such transactions, user information is typically transferred as part of the business assets, but remains subject to any existing privacy commitments (unless users consent to other terms). Additionally, if the platform or its assets are acquired, user information will be transferred.
• Protection of the platform and others: We may disclose personal information when we believe that disclosing such information is necessary to comply with laws or legal obligations, enforce or apply our terms of use and other agreements, or protect the rights, property, or safety of the platform, users, or others. This includes exchanging information with other companies and organizations to prevent fraud and reduce credit risk.

6. Is my personal information safe?

We have designed our system with full consideration for your security and privacy. We use encryption protocols and software to protect your personal information during transmission.

We implement physical, electronic, and procedural safeguards to protect personal information during collection, storage, and disclosure. Our security procedures may require us to verify your identity before disclosing personal information.

For your part, it is crucial to prevent unauthorized access to your account and password. We recommend using a unique password for your platform account, different from those used for other online accounts. Additionally, make sure to log out after using shared computers.

7. Does the platform use my personal information in advertising?

We may share your personal information with marketing partners for targeted advertising, modeling, and/or analysis.

8. What information can I access?

You can view your personal information, such as name, address, payment options, personal profile, and transaction history, in the "Personal Account" section of the website.

9. How should I protect my personal information?

If you have any questions or concerns about how we collect and process your personal information, please contact us. After consenting to the processing of your personal information for specific purposes, you may withdraw your consent at any time, and we will stop processing your data for that purpose.

Additionally, subject to applicable laws, you have the right to request access, correction, deletion, or transfer of your personal data, and to object to or restrict the processing of your data in certain circumstances. If you have any such requests, please contact us.

10. How long will the platform retain my personal information?

We retain your personal information for as long as necessary to provide you with access to the platform’s services and for the period required to fulfill the purposes outlined in this Privacy Statement, or as required by law for tax and accounting purposes.

11. Terms of Use, Notifications, and Revisions

By using the platform's services, you agree to this Privacy Statement and our Terms of Use. If you have any concerns regarding privacy, please contact us, and we will address your concerns. We may update this Privacy Statement from time to time, and you should check our website for the latest changes. If you disagree with the updated version, you should immediately stop using the platform. By continuing to access the platform after the updated Privacy Statement is posted, you agree to comply with the revised terms.