Issuer: ZKE Exchange and its affiliates (collectively, “we”, “ZKE”, or the “Company”).

Scope: This Agreement applies to your access to and use of the ZKE website, app, APIs, and related services (collectively, the “Platform” or “Services”).

0. Important Notice

0.1 Digital asset trading involves high risk. Prices are highly volatile and you may lose part or all of your funds. You should use the Services only after fully understanding the risks and making your own independent judgment.

0.2 By using the Services, you confirm that you have read and agree to this Service Agreement and any documents we publish or update from time to time, including the Privacy Policy, Risk Disclosure Statement, Anti-Money Laundering & Compliance Statement (or AML/Sanctions Compliance Policy), Fee Schedule, and any product terms, campaign rules, operating rules, announcements, and similar documents (collectively, the “Incorporated Documents”). The Incorporated Documents have the same legal effect as this Agreement. If there is any conflict, any specific agreement or product terms shall prevail.

Chapter 1 General Provisions

Article 1 Agreement Structure and Purpose

1. This Agreement sets out the rights, obligations, and conditions between you and the Company regarding your use of the Services.
2. This Agreement and the Incorporated Documents together form the complete agreement between you and the Company.

Article 2 Amendments, Updates, and Termination

1. The Company may update this Agreement or the Incorporated Documents at any time, provided it does not violate applicable laws, and may notify you via platform announcements, in-app messages, email, pop-ups, SMS, or other reasonable means.
2. Unless otherwise required by law, updates take effect at the effective time stated in the announcement or notice. If you continue to use the Services after the effective time, you are deemed to have accepted the updates.
3. If you do not agree to any updates, you must immediately stop using the Services and may close your account or terminate this Agreement in accordance with Platform procedures. Before termination, you must handle any open orders, outstanding fees, and asset transfers, as applicable.

Article 3 Definitions

Unless otherwise stated, the following terms have the meanings below:

1. User / You: A natural person or entity that registers for and uses the Services.
2. Account: An account you open on the Platform for identity recognition and access to the Services.
3. UID/ID: The unique identifier assigned to you by the Platform.
4. Verification Information: KYC/identity information, contact details, device information, bank/wallet information, etc.
5. Digital Assets: Crypto-assets or represented interests that can be transferred or traded on supported blockchain networks.
6. Spot Trading: Real buy/sell trading of Digital Assets.
7. Simulated/Demo Trading: Trading for learning or testing purposes that does not constitute real execution or real trading volume.
8. Affiliate: Any entity that directly or indirectly controls, is controlled by, or is under common control with another entity.
9. Force Majeure: Events beyond reasonable control, including but not limited to natural disasters, war, governmental or regulatory actions, network or power failures, third-party service interruptions, hacking incidents, and similar events.

Chapter 2 Account Registration and Information

Article 4 Eligibility

1. You must provide true, accurate, complete, and up-to-date information as prompted and agree to this Agreement and the Incorporated Documents before you may register for and use the Services.
2. You must have full legal capacity. If your jurisdiction imposes age or qualification requirements, you must meet such requirements; otherwise, you must not use the Services, or may only use features permitted to you.
3. The Company may conduct identity verification (KYC), AML/CTF checks, sanctions screening, and other compliance reviews. If you refuse, fail, or do not cooperate, the Company may restrict or terminate your access to some or all Services.

Article 5 Accuracy and Updates of Information

1. You warrant that all information you provide is true and valid. You must not impersonate others or provide false information.
2. If your information changes, you must promptly update it. You bear any adverse consequences resulting from inaccurate, incomplete, or outdated information.
3. If the Company determines that you provided false information, impersonated others, present abnormal risk, or violated rules, the Company may take measures including, without limitation, restricting login, suspending trading, restricting withdrawals, freezing the Account, or terminating this Agreement. Any resulting losses shall be borne by you.

Article 6 Use of Information and Notifications

1. The Company will process your personal information in accordance with the Privacy Policy and may share necessary information with Affiliates or service providers for compliance, risk control, and service delivery purposes.
2. You agree that the Company may send service-related notices via SMS, email, phone, in-app messages, and similar channels. You may opt out of marketing messages as instructed, but required security, compliance, and trading-related notices may not be opt-out.
3. You have the right to view and modify your personal information according to Platform rules.

Chapter 3 Account Security and User Obligations

Article 7 Account Security

1. You must safeguard your Account, password, two-factor authentication (2FA), API keys, devices, and login credentials. You bear responsibility for any loss arising from leakage, theft, or misuse due to your own reasons.
2. If you discover any abnormal activity or suspected compromise, you must promptly notify the Company and follow the instructions (e.g., freezing, resetting, additional security verification).
3. Without the Company’s written consent, you must not rent, lend, transfer, sell, or allow others to use your Account.

Article 8 Prohibited Conduct

You must not engage in any of the following activities, including but not limited to:

1. Violating applicable laws, regulations, regulatory requirements, sanctions, or AML rules;
2. Money laundering, fraud, terrorist financing, illegal fundraising, tax evasion, bribery, market manipulation, insider trading, or similar conduct;
3. Disrupting Platform operations (attacks, cracking, bypassing risk controls, mass registrations, malicious crawling, spreading viruses, etc.);
4. Copying, scraping, distributing, or commercially exploiting Platform content without authorization;
5. Infringing the intellectual property or other lawful rights of the Company, other users, or third parties;
6. Obtaining campaign rewards, rebates, subsidies, or other benefits through improper means (including wash trading, self-dealing, abusive arbitrage, identity fraud, etc.).

Chapter 4 Services and Usage Rules

Article 9 Service Scope

1. The Services may include account services, deposits and withdrawals, spot trading, market data display, APIs, campaigns and rewards, and other features. The actual available Services shall be subject to what the Platform offers from time to time.
2. The Company may add, adjust, or discontinue Services or features for business, compliance, or risk control reasons and will explain via announcements or notices as appropriate.

Article 10 Trading and System Rules

1. You acknowledge that trading may involve delays, slippage, matching failures, and system maintenance. The Company may take measures such as price protection, order cancellation, circuit-breaking, or order placement restrictions based on risk control and market conditions.
2. You are responsible for confirming the trading product, price, quantity, and fees, and you bear responsibility for your trading instructions and outcomes.
3. Simulated/demo trading does not count as real execution, real trading volume, rebates, or campaign tasks, unless a campaign expressly states otherwise.
4. In the event of system failures, abnormal market data, obvious mispricing, or other anomalies, the Company may cancel, correct, or otherwise take necessary measures regarding relevant orders or trades.

Chapter 5 Fees, Taxes, and Campaigns

Article 11 Fees

1. Fees, rates, rebates, and promotions are subject to the Platform’s published information. The Company may adjust them according to the rules and publish announcements.
2. You agree that the Company may deduct payable fees from your Account in accordance with the rules.

Article 12 Taxes

You are solely responsible for any tax reporting and payment obligations arising from your use of the Services, where applicable.

Article 13 Campaigns and Rewards

1. Campaign eligibility, task definitions, reward timing, and rules are subject to the campaign page.
2. The Company may review campaign data and may delay issuance where necessary. If rewards have been granted but later determined to be ineligible, the Company may revoke them or require repayment/return.
3. If the Company determines that you or an invited user engaged in violations, abusive arbitrage, wash trading, identity fraud, or use of simulated/demo data, the Company may disqualify participation, refuse to issue rewards, claw back rewards, and/or apply restrictions.

Chapter 6 Suspension, Restrictions, and Termination

Article 14 Suspension or Restriction of Services

1. The Company may suspend or restrict your access to some or all Services (including deposits, trading, withdrawals, or login) under any of the following circumstances: (1) Compliance/KYC/AML/sanctions screening requirements; (2) Account security risks or suspected compromise; (3) Suspected violation of this Agreement, the Incorporated Documents, or applicable laws; (4) System maintenance, faults, network issues, or third-party service abnormalities; (5) Force majeure or emergency risk events.
2. Where feasible, the Company will notify you of the reasons and scope. In urgent situations, the Company may act first and notify later.
3. You may submit appeals or supplementary materials according to Platform procedures, and the Company will handle them within a reasonable period.

Article 15 Termination and Account Closure

1. You may apply to close your Account and terminate this Agreement according to Platform procedures.
2. If you materially breach this Agreement or a major risk event occurs, the Company may terminate this Agreement and close your Account.
3. Termination does not affect rights and obligations already accrued prior to termination. You must still settle applicable fees and arrange asset transfers, as applicable.

Chapter 7 Risk Disclosure

Article 16 Risk Statement

1. Digital asset prices are highly volatile and you may suffer total loss.
2. Network congestion, forks, smart contract vulnerabilities, third-party wallet risks, and on-chain attacks may cause asset loss or delays.
3. Regulatory changes may result in adjustment, restriction, or termination of Services.
4. You should assess your risk tolerance and adopt reasonable security measures and fund management strategies.

Chapter 8 Disclaimer and Limitation of Liability

Article 17 Disclaimer

1. The Company provides the Services on an “as is” basis. To the extent permitted by law, the Company is not liable for interruptions, delays, or losses caused by third-party factors beyond the Company’s control, including network issues, on-chain conditions, banks, regulators, force majeure, etc.
2. To the extent permitted by law, the Company is not liable for restrictions, freezes, or delayed processing implemented for compliance or risk control reasons.

Article 18 Limitation of Liability

1. To the extent permitted by law, the Company is not liable for indirect losses, including without limitation loss of profits, loss of goodwill, or opportunity costs.
2. To the extent permitted by law, if the Company is required to bear liability due to fault, the Company’s aggregate liability shall be capped at the total service fees you actually paid to the Company during the most recent three (3) months in connection with the disputed matter.

Chapter 9 Governing Law and Dispute Resolution

Article 19 Governing Law

This Agreement shall be governed by the laws of the Company’s operating entity’s所在地 (place of establishment/operation), together with any mandatory applicable laws.

Article 20 Dispute Resolution

Any dispute arising out of or relating to this Agreement shall first be resolved through friendly consultation. If consultation fails, the dispute shall be submitted to the court with jurisdiction in the location of the Company’s operating entity. You agree that, to the extent permitted by law, the Company may also choose to initiate proceedings or seek legal remedies in a court with jurisdiction where you are located or where your assets are located.

Chapter 10 Miscellaneous

Article 21 Severability

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Article 22 Assignment

Without the Company’s written consent, you may not assign any rights or obligations under this Agreement. The Company may, within a reasonable scope, assign its rights and obligations under this Agreement to an Affiliate or successor entity and will notify you via announcement or notice.

Article 23 Language and Interpretation

If there are multiple language versions, the English version shall prevail in the event of any conflict.

Article 24 Contact

Support Email: support@zke.com

Official Website: https://www.zke.com/